OBSI - Ombudsman for Banking Services and Investments

The Ombudsman for Banking Services and Investments (OBSI) is a national, independent, and not-for-profit organization that resolves disputes between participating banking services and investment firms and their customers. Established in 1996, OBSI provides a free alternative to the legal system. Its mission is to be a trusted, effective, and accessible dispute resolution service that contributes to confidence in the Canadian financial services sector. OBSI investigates complaints that clients have been unable to resolve with their financial institution, aiming to provide impartial recommendations to settle the disputes.