Terms of Use and Sales for Business

Introduction

TrustFinance's review platform enables you to engage with customers, collect feedback, and gain insight - providing you with the tools to improve customer experiences. Our mission is to be a universal symbol of trust, and our platform is based on transparency and collaboration between our businesses and s. As a result, before using our services, we ask that you read these terms of use and sale for businesses (which we will simply refer to as the "terms") so that you understand what we expect from you - and what you can expect from us.

Whether you want to use TrustFinance for free or pay for our services, you must accept these terms so that both your and our legal rights and obligations are clear. Your access to and use of our services is always contingent on your acceptance of these terms. So, if you do not agree with, or are unable to comply with, these terms, you must not access or use any of our services. To be clear, these terms govern your use of our platform and/or services in any way, including through our free services or any trial.

By doing one or more of the following, you agree to these terms: (a) checking a box or clicking a button confirming your agreement to these terms (or a similar confirmation); (b) signing or accepting a quote, order form, or similar document that refers to these terms; (c) paying or accepting a quote for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services.

If you have questions about TrustFinance, check out our Support Department. And if you still cannot find the answer, you can reach out to us at [email protected]

Joining and Using TrustFinance

How to access and use our services and subscribe to our paid services.

• You and TrustFinance: We refer to the entity or business that you represent when we say "you" or "your." When we say "TrustFinance," "we," "our," or "us," we mean the TrustFinance entity with which you have a contract, as stated in the section of these terms titled "Our contracting entities and governing law." When we say "affiliate," we mean a party, an entity, or a firm that controls, is controlled by, or is under common control with that party, whether directly or indirectly.
• Our platform:when we say our “platform” we mean our review platform hosted at TrustFinance.com, any subdomain, sub-directory, similar website or app operated by us.
• Our services:Our “services” consist of the TrustFinance business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the Partner section for more information), or on our platform (“commercial materials”). The following points apply to our services:
  • We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up.
  • Our services do not include any third-party products (please see the Third-party products sections below for more information).
• Business profile page:To use our services, you or someone on your behalf must claim a business profile page on our platform (sometimes also called a company profile page).
• Free plan:By claiming a business profile page, you will gain access to a business account and will be able to use all of the services available in our free plan. You may use these services until you delete your business account or we terminate your access to it.
• Subscriptions:You will be able to access these services through your business account if you subscribe to one or more services that are not included in our free plan (a "subscription"). The following points apply to you as well:
  • Subscription period: Although most subscriptions are for a year, the specific duration of your subscription ("subscription period") will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.
  • Subscription renewals: At the end of each subscription period, your subscription will automatically renew for another subscription period unless we have agreed otherwise in your quote, order form, or similar document, or you or we terminate your subscription - see the Termination and suspensionsection. If your subscription is not renewed, you will still have access to our free plan's services.
  • Subscription renewal pricing: If the total non-discounted price of your subscription changes, we'll notify you at least 45 days before the next renewal date of your subscription period, when the new price will take effect. If we provided you with a discount off our regular subscription prices, this discount may expire when your subscription renews.
  6A.

  Partners: You can also use a TrustFinance partner to access our services and purchase a subscription. When we say "partner," we mean an independent third-party that TrustFinance has authorized to resell or distribute our services via our various partner programs. You agree that our partners are completely independent of us and have no authority to enter into any contract, grant any right, or make any promise, guarantee, or commitment on our behalf. You must still agree to these terms because you are using our services; however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also manage your subscription renewal, in which case you should contact your partner if you have any questions about your renewal. If you do not pay your partner for your subscription when it is due (or if your partner does not pay us for your subscription), we may suspend or even terminate your access to our services - see the Termination and suspension section.

• Domains: You represent and warrant that you (or one of your affiliates) own or have exclusive rights to operate the domain(s) for which you use our systems and services. If one of your affiliates owns or has the exclusive right to operate a domain for which you use our systems and services, you represent and warrant that you have the authority to accept these terms in relation to such domain.

• Sending invitations to your consumers using our platform: If you use our review invitation service, you will be treated as the sender of each invitation. As a result, it is solely your responsibility to ensure that the invitations you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements and guidelines.

  You specifically confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all of the rights, permissions, and consents necessary for your invitations to be sent in accordance with applicable privacy laws (as defined in the Privacy laws section of these terms). In some countries, for example, review invitation emails are considered unsolicited marketing communications that require prior consent from your customers. This means that, depending on national legislation, you may be required to obtain consent from your customers, and you agree not to use our review invitation service to issue invites without obtaining the necessary consents.

• Sending invitations to your consumers outside of our platform: You agree to access and use our services if you display or send review invitations outside of our platform (for example, if you create and send review invitation links yourself or direct consumers to create reviews on your business profile page). It is solely your responsibility to ensure that the invitations you send meet all applicable legal and regulatory requirements and guidelines.
• Business account: You accept full responsibility for who administers and has access to your business account, how it is managed, and how you use our services. As an example:
  • You have complete control over your business account. You determine who is permitted to use and access the services available through your business account ("authorised users"), as well as the level of access granted to each of those authorised users. That access can be changed or terminated at any time.
  • You are responsible for all of your authorized users' activity, use of our services, and adherence to these terms and guidelines.
  • You promise to keep your information (including an up-to-date email address) current.
  • You are responsible for providing true, accurate and complete information.
  • You are also responsible for protecting your username and password from getting stolen or misused.
  • You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.
• User roles and access: You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our Support Center.
• Your key responsibilities: You must only use our services for domains that have been claimed by you or on your behalf ("claimed domains") and in accordance with your applicable subscription, if any. You agree to use our services only for legal business purposes and in accordance with these terms and our policies.
• Guidelines: When you access or use our services, you agree to respect and follow our guidelines, policies, and codes designated for businesses and for everyone (and any other guidance referred to in these terms) ("guidelines"). Please read them carefully and ensure that you understand what you should and should not do. These guidelines are very important because they outline how you should (and should not) use our services, among other things. Much of it will be common sense, and it is intended to keep our platform fair and trustworthy for online reviews. We reserve the right to update and modify the guidelines at any time. Any changes to the guidelines will take effect immediately, without your further acceptance, confirmation, or action.
• What we each own: We each own anything we've contributed to our services, with the exception of third-party content, such as the reviews posted on our platform, which are owned by the reviewers who wrote them, and any information you give us when inviting customers to events. Our services' composition, design, and overall feel are all subject to our ownership. It also covers all copyrighted works, trademarks, designs, codes, inventions, and other forms of intellectual property, both registered and unregistered. You acknowledge that none of our content may be copied, distributed, modified, or used in any way that violates our intellectual property rights without our prior written consent. This implies that you are not permitted to use any of our trademarks, logos(“brand marks”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them.

  You own your logo, brand name, trademarks and other intellectual property (“customer IP”). We have a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms.

• User generated content: User-generated content is anything that you, any customer, or any user of our services creates or originates, including reviews, comments on reviews, images, and other types of content. You pledge that you have the right to allow us to use any user generated content that you create or submit, and you agree that we may do so without restriction or compensation to you. All user generated content will continue to be publicly visible on our services, our platform, and any third-party services and networks (like Google), even after your subscription has ended or you delete your business account, unless it is removed by its author or removed by us because it violated our guidelines. You also agree to never use the user generated contents against us in any ways possible.
• Feedback: We value any comments you may have regarding our services and may make unrestricted use of them without charging you anything. To be clear, this means that if you give us any written comments or feedback, we may, in our sole discretion, use, quote, and/or refer to any comments or feedback.
• TrustFinance Labs or beta services: We may, on occasion, provide access to time-limited services or features that we have not yet published to the market as a final product - for example, a beta service. Because of the nature of these services, if you use them, you do so fully at your own risk.
• Problems and support: If you experience a difficulty, our support articles in our Support Center should be able to assist you in the majority of cases. Our support staff can provide you with more information regarding online support for our services if you've tried our Support Center but still need assistance by emailing them at [email protected]. You might also have access to the Customer Success team, who can give you further information, depending on the services you subscribe to.
• Impartiality: We adore it when companies use us as an internet intermediary through which to communicate with, listen to, and learn from their customers. We do not approve, endorse, or suggest you or your goods or services in any way just because you use our services and brand marks. Therefore, you cannot promote yourself or make statements to that effect in public. Nothing in these terms should be used to suggest that you and us are in a partnership, joint venture, employment, or agency relationship.

• Display of names, logos, and reviews:

  • We must be able to recognize the companies that receive TrustFinance reviews. You grant us permission to use your business name and logo to identify the services and goods your company offers on our platform, much like a directory or phonebook. Since we give you control over your business profile page, you are free to change your name and logo as you see fit.
  • Additionally, by opening a business account and using our services, you give us permission to use your name, logo, and visual representations of how you use TrustFinance in the open (for instance, on your website and in advertisements) in corporate, promotional, and marketing content in the regular course of business.
  • As long as you abide by our policies, including the instructions posted on our Support Center, and only if you use the designs, widgets (like TrustBoxes), images, and functionality that we make available to you in your business account, you may display reviews of your company and our brand marks on your claimed domains while using our services.

  Only in accordance with our policies are our brand marks or content from TrustFinance to be used or displayed in any other manner, including offline or online advertising. If we determine that your use of our brand marks is not in accordance with our policies, we reserve the right to terminate your use of them immediately.

• Don’ts: While we can’t cover everything here, here are some important examples of things you must never do:
  • Undermine our platform's integrity or security.
  • Utilize our platform or services in any way that could limit their functionality or obstruct others from using them.
  • Introduce or upload anything that contains malicious code, such as a virus, to our platform or services.
  • Access our platform without our permission.
  • Create, submit, or obtain false reviews.
  • Do anything that might be deceptive, offensive, illegal, a violation of someone else's rights, or against our rules.
  • Any component of our platform or services that has been modified, copied, adapted, reproduced, disassembled, decompiled, reverse-engineered, or had its source code extracted.
  • Reselling, licensing, leasing, or offering our services in any other way not specifically permitted by those services.
  • Repackage, resell, or sublicense any data accessed through our platform or services.
  • Use our platform or services to commit fraud or other illicit activities.
  • Act in an unkind or aggressive way toward a TrustFinance employee, partner, user, or other TrustFinance client. In any setting, including interactions with our support teams, we will not accept any abuse or bullying of TrustFinance workers.
  • Remove all references to the TrustFinance brand as well as any labels or notifications that are exclusive to the platform or the products.
  • Use the platform, our services, or the promotional content to offer any services or features that compete with our platform.

Third-party products

Our ecosystem has connectors to goods and services offered by other companies to let you have an even more powerful experience with our services.
• Other services: We're aware that using data, products, and services from other companies—what we refer to as "third-party products"—and connecting them to our platform and services can help you get the most out of our services. By providing you with connectors to third-party products, such as independent software suppliers or third-party financial platform providers, we or your partner (if applicable) may help you speed that process. These businesses might have different terms and conditions that apply to you; these other terms and conditions, not these ones, will govern how you use the third-party items. Be aware that a "third-party provider" is any third party that offers a third-party product and is separate from us. A third-party provider may charge you fees in addition to what you pay us. Please keep in mind that we are not required to provide assistance for third-party products and that we cannot ensure the initial or ongoing compatibility of the platform or our services with any third-party product.
• Third-party terms and descriptions: The terms and conditions and privacy notifications established by the providers of third-party products apply to those products. Any terms and conditions and privacy notifications imposed by third-party suppliers are subject to your assessment and approval. These most likely include how the third-party providers intend to utilize the information you give them. The third-party providers have given us permission to publish their product descriptions and any related links. The third-party providers are entirely in charge of those descriptions, despite our best attempts to verify their veracity. Regardless of whether they are labeled as "authorised," "certified," "recommended," or something similar, we don't support or take any responsibility for third-party items, and we are not liable to you in relation to them. You do so at your own risk while accessing and using third-party websites and goods. You consent to take any issue involving a third-party product that arises between you and a third-party provider directly to that third-party supplier rather than to TrustFinance.

Pricing and Payments

You must pay to use our services unless you are utilizing our free plan or a free trial. When you decide to use our services, the cost and any additional conditions that apply specifically to you are explained.
• Trials: Depending on the terms outlined in the pertinent commercial documents issued at the time, you might be given the opportunity to try out certain of our services for a brief or limited time. Your access to those services is subject to withdrawal or modification at our discretion, without prior notice or liability. Your access to those services may be terminated following the trial period in accordance with any conditions or limitations that are communicated to you at the time. You'll need a subscription if you wish to keep using those services after the trial period.
• TrustFinance subscription: Our free plan, which permits customers to use a variety of TrustFinance services, is available to corporate users. However, some of our services demand that you subscribe to one of the numerous plans we provide in order to use them. In most circumstances, you will have to pay us directly, however if you bought a membership through a partner, you will have to pay your partner for your subscription (until we inform you differently). The cost of the subscription may vary by location. The commercial materials that you accept when you decide to buy that subscription contain the price and any other terms that are particular to it. We may ask you to sign or accept updated commercial materials if you and we have agreed to change the scope of your subscription during the subscription period (for example, adding another domain or additional services). In this case, we reserve the right to raise the price in accordance with the new terms.
• Discounts: Any price reductions noted on a quote, order form, or other document of a similar nature only apply for the subscription period specified therein, and we are not required to maintain that reduction for additional subscription periods.
• No refunds or credits: If you or we end your subscription in accordance with these terms, we won't owe you any refunds or credits, unless we've indicated otherwise in these terms.
• for your use of our services: Taxes are not included in the pricing we list. Wherever levied, you are responsible for paying all additional fees and taxes related to your use of our services, including any applicable value-added tax, sales tax, or other similar expenses.
• Importance of timely payments: You must make prompt payments in accordance with the cost of the subscription you chose if you want to keep using the subscription-based services. The fees for each subscription period are owed to us upfront; if we have sent you an invoice, you must pay it within the specified number of days. This is true unless your subscription order details specify otherwise or unless you purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription. Please make sure we or your partner (if applicable) have the most up-to-date payment information to prevent lost or delayed payments. We reserve the right to suspend or terminate your access to our services if we or your partner (if applicable) do not receive timely payments from you for your subscription or from your partner for your subscription (see the Termination and suspension section). In cases of late payment for any unpaid amounts, we reserve the right to charge interest on outstanding balances. You will also be liable for any costs that are reasonably incurred by us in collecting such amounts, such as collection costs and legal fees.

Price and data use

We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our Data Processing Agreement, HIPAA Business Associate Addendum and CCPA supplement which are an important part of these terms, and privacy policy - all of which provide more detail of how we handle personal data.
• Privacy laws: You and we both undertake to abide by all applicable laws and rules governing data protection and privacy ("applicable privacy laws").
• Invitation information: We are providing you with "review invitation services" when you send (or we send on your behalf) invites to your customers requesting them to write reviews about your services, your locations, and/or your items on our platform. Before a consumer submits a review on our platform in response to an invitation, if the type of review invitation services we offer to you necessitate that we acquire or process any personal data belonging to those consumers ("invitation data"), then:
  • these review invitation services will be provided to you:Whether your contract is with TrustFinance A/S, TrustFinance Inc., or both (although any data processing related to its delivery of the review invitation services is subcontracted to TrustFinance A/S, which will supply that to you on TrustFinance, Inc.'s behalf),

  As long as TrustFinance A/S is the only organization within the TrustFinance group with decision-making power over, and control over, the purposes and means of processing invitation data, regardless of which entity provides the review invitation services;

  • our Data Processing Agreement will apply to this processing activity;
  • The CCPA supplement (which is a part of these terms) will apply to you in addition to our Data Processing Agreement in the event that we, as a service provider to you, receive personal information (as defined in the California Consumer Privacy Act (the "CCPA")) from you regarding your customers who are residents of the State of California in the United States; and
  • In connection with the delivery of services under these terms, you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 ("HIPAA")), but to the extent that you are acting as a Covered Entity under HIPAA and there is an incidental disclosure of PHI about your clients to TrustFinance and to the extent that TrustFinance is consequently deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be permitted; and * you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.
• Other personal data: In order to create and manage your business account, provide customer services to you, or sign up for and use our services, we may collect personal information from you, your authorized users, or other people who represent you (including your employees). We will handle this information in accordance with our privacy policy.

Security

We take security very seriously, and you should too! In our Support Center, you can read in detail about our procedures. We make every effort to keep your data safe, but in order to safeguard both our services and your data, we rely on your assistance.
• Playing your part to keep your data secure: By protecting your login information, making sure no one else uses it, and making sure your own systems are well-secured, you can play a crucial role. You must notify us right away if you become aware of any unauthorized use of your password, a security breach involving your account, or an email address associated with your account. Additionally, you agree not to save personal information in any free-form fields found in TrustFinance’s systems or services (unless a field specifically requests it, such as a first or last name).

Confidential information

We take all necessary measures to safeguard your private information, and we expect that you will do the same for yours.
• Keeping it confidential: You might disclose confidential information to us while using our services, and you might learn confidential information about us. You and I both agree to take reasonable precautions to prevent unauthorized persons, entities, or other third parties from accessing the confidential information of the other party. If necessary or required by law, you or we may disclose each other's confidential information to legal, governmental, or regulatory authorities. We may also provide your information to our affiliates, advisors, auditors, funders, and any other third parties conducting due diligence on our company on a similarly private basis. If the recipient of the information previously knew it and it wasn't treated confidentially, or if the information is publicly available, it won't be regarded confidential (but not as a result of a breach of this confidentiality section).

Termination and suspension

Following are the conditions under which we may cancel or suspend your subscription and/or access to our services.

Your termination rights:

If you have a subscription:

• If you don’t want your subscription to automatically renew for any reason: At least 30 days prior to the end of your current subscription period, if you purchased your subscription directly from us, you must notify us by emailing [email protected] that you do not want your subscription to automatically renew. If you purchased your subscription through a partner, you must notify your partner in accordance with the terms and conditions you have agreed upon with them. For the balance of the current subscription period, even after you've informed us or your partner (if appropriate), you'll still have access to the services covered by your subscription. You are still liable for all membership fees for the remainder of the current subscription month if you haven't paid them previously. You will continue to have access to our free plan's services after your subscription has expired. These terms will continue to apply to your usage of our free plan services if you continue to use them after your subscription has expired.
• Terminating your subscription immediately because of our material breach: You can immediately cancel your subscription if:
  • if we violate any of these terms in a material way and fail to correct the violation within 14 days of receiving your notice of the violation;
  • if we violate any of these terms in a material way and it is impossible for us to make it right,
  • in the event that our service is completely rendered unusable, you will be refunded any pre-paid sums that relate to the time period following the date of termination on a pro rata basis.

  You will immediately lose access to the services covered by your subscription if you cancel it due to one of our material breaches, but you will still be able to use the services offered by our free plan. You won't receive a refund or credit for any money you have already paid, but you won't be responsible for any subscription fees that haven't yet become due for the remainder of the subscription period.

If you are on our free plan:

• Deleting your business account and stopping use of our services:These terms will end immediately if you stop using our services and delete your business account, with the exception of certain provisions of these terms that remain in effect after termination (see the Survival section).
• Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated.

Our termination and suspension rights:

If you have a subscription:

• If we don’t want to renew your subscription for any reason:

  We may cancel your subscription at any time by giving you at least 30 days' notice before the end of the current subscription period.

  For the remaining portion of the current subscription period, you will still have access to the services that are part of your subscription. If you haven't already done so, you are still liable for all subscription fees for the entire current subscription period.

• Immediate termination by TrustFinance: TrustFinance may also immediately discontinue your access to your business account, all of our services, or your subscription in the following circumstances:
  • if you violate any of these conditions materially and fail to correct the violation within 14 days of being notified of the violation;
  • you violate one of these terms in a way that cannot be remedied, such as by soliciting fake reviews, creating reviews on your own business profile page, abusing the review reporting feature in your business account, encouraging customers to write biased reviews, or misleading customers by using brand names;
  • our judgment is that you have violated the rules;
  • we believe you to have behaved abusively or disrespectfully toward a TrustFinance employee, partner, user, or other TrustFinance client, including when interacting with our support teams, at our sole discretion;
  • you neglect to timely pay the full amount due for your subscription;
  • you experience any similar insolvency event in any jurisdiction, go into liquidation, have a receiver or manager appointed over any of your assets, make any arrangement with your creditors;
  • your use of our services endangers our platform's security; or
  • We arbitrarily decide that your underlying values or business principles collide with those of ours (which we may refer to as a bad-fit business).

  Unless we've terminated because your company's basic principles or beliefs clash with ours, you are still liable for all subscription costs for the remainder of the current membership period if you haven't already paid. If you have already paid, you are not eligible for a refund or credit, unless we terminated your subscription because your business ethics or core beliefs were incompatible with ours. In this case, we will refund the portion of your subscription fee that you have already paid for the remaining portion of your subscription period, less any fees and/or expenses incurred by us in connection with your subscription.

• Suspension: Your use of our platform and/or services may be temporarily or permanently suspended if:
  • We believe that you are in violation of these terms, at our discretion;
  • In our sole discretion, we believe you have violated the rules, as in the case where you continue to abuse the review reporting capability after receiving a warning or make changes to your company profile that we believe may deceive customers;

  • In an effort to prevent fraudulent activity that can harm people or businesses, we remove reviews that purposefully deceives, wilfully misrepresents, or otherwise defrauds or exploits others for money or property. This includes reviews that seek to coordinate or promote these activities using our services. We allow people to raise awareness and educate others as well as condemn these activities unless this includes reviews that contain sensitive information, such as personally identifiable information.

    
    Do not post:
    
    

    Reviews that provides instructions on, engages in, promotes, coordinates, encourages, facilitates, recruits for, or admits to the offering or solicitation of any of the following activities:

    • Deceiving others to generate a financial or personal benefit to the detriment of a third party or entity through:
    • Investment or financial scams:
    • Loan scams
    • Advance fee scams.
    • Gambling scams
    • Ponzi or pyramid schemes.
    • Money or cash flips or money muling.
    • Investment scams with promise of high rates of return.
    • Inauthentic identity scams:
    • Charity scams.
    • Romance or impersonation scams
    • Establishment of false businesses or entities.
    • Product or rewards scams:
    • Grant and benefit scams.
    • Tangible, spiritual or illuminati scams.
    • Insurance scams, including ghost broking
    • Fake jobs, work from home or get-rich-quick scams.
    • Debt relief or credit repair scams.
  • Engaging and co-ordinating with others to fraudulently generate a financial or personal benefit at a loss for a third party, such as people, businesses or organizations through:
  • Fake documents or financial instruments by:
  • Creating, selling or buying of:
  • Fake or forged documents.
  • Fake or counterfeit currency or vouchers.
  • Fake or forged educational and professional certificates.
  • Money laundering
  • Stolen information, goods, or services by:
  • Credit card fraud and goods or property purchases with stolen financial information
  • Trading, selling or buying of:
  • Personal Identifiable Information.
  • Fake and misleading user reviews or ratings.
  • Credentials for subscription services.
  • Coupons.
  • Sharing, selling, trading, or buying of:
  • Future exam papers or answer sheets.
  • Betting manipulation (for example match fixing)
  • Manipulation of measuring devices such as electricity or water meters in order to bypass their authorized or legal use.
  • you neglect to timely pay the full amount due for your subscription;
  • if your partner doesn't timely pay your subscription;
  • In our sole discretion, we believe that your use of our services puts our platform's security at risk.

  You will not be eligible for a refund or credit, and you will still be liable for all subscription fees paid during the suspension.

If you are on our free plan:

• Immediate termination or suspension for any reason: Your business account, as well as all or some of our services, may be immediately terminated or suspended at any time and for any reason.

For all users, whether you are on our free plan or have a subscription:

• These terms will continue to be in effect for anything that transpired prior to our termination, regardless of whether we terminate your subscription or access to your business account.

Liability and indemnity

We strongly advise you to read these sections carefully and completely because they contain important information about our and your obligations and liabilities.

THE COMPANY AIMS TO OFFER A RANGE OF INFORMATION SERVICES TO THE USERS, BUT THE RELEVANT DATA IS ONLY USED FOR THE USERS' REFERENCE AND NOT AS THE BASIS FOR ANY DECISIONS MADE BY THE USERS, THEIR CLIENTS, OR ANY THIRD-PARTY INVESTORS WHO HAVE ACCESS TO THE DATA. THE COMPANY DISCLAIMS ALL LIABILITY FOR ANY RISKS, GAINS, OR LOSSES RESULTING FROM THE DATA, INFORMATION OR REVIEWS MADE BY THE AFOREMENTIONED INDIVIDUALS ON THE BASIS OF COMPANY INFORMATION.

ANY VERBAL OR WRITTEN PLEDGES MADE BY THE COMPANY, ITS REPRESENTATIVES, OR EMPLOYEES SHALL IN NO EVENT BE CONSTRUED AS THE COMPANY'S COMMITMENTS OR SUGGESTIONS TO USERS OR ANY OTHER PARTY WITH ACCESS TO THE DATA, INFORMATION OR REVIEWS FOR PARTICULAR ACTIVITIES. THEREFORE, IT IS UP TO THE USERS AND THE THIRD PARTY LISTED ABOVE TO ASSUME THE RISK. BASED ON THE BUSINESS'S INFORMATION AND ANY VERBAL AND WRITTEN COMMITMENTS FROM THE COMPANY'S AGENTS AND STAFF, THE COMPANY SHALL NOT BE LIABLE FOR ANY RISKS, GAINS, OR LOSSES CAUSED BY USERS AND THIRD PARTIES STATED ABOVE.

TO ENSURE THE HIGH-QUALITY TRANSMISSION OF INFORMATION, THE ORGANIZATION MAKES AN EFFORT TO OFFER THE INFORMATION FULLY, SWIFTLY, AND ACCURATELY. TO MAINTAIN THE ACCURACY OF THE INFORMATION, WE UPDATE THE COMPANIES' DATA AND INFORMATION EVERY 30 DAYS.

WE LIABLE TO THE OTHER FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, HARM TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXONERATING, OR SPECIAL LOSS, DAMAGE, OR EXPENSE (INCLUDING LEGAL COSTS) CAUSED BY CUSTOMER OR USER COMPLAINTS SUBMITTED THROUGH TRUSTFINANCE OR ANY REVIEWS , COMMENTS OR USER GENERATED CONTENTS OF CUSTOMERS OR USERS POSTED ON TRUSTFINANCE PLATFORM AS STATED IN THE PROTECTION FROM ONLINE FALSEHOODS AND MANIPULATION ACT 29 (NO.18 OF 2019), PART 2 PROHIBITION OF COMMUNICATION OF FALSE STATEMENTS OF FACT IN SINGAPORE, SUBSECTION (1) DOES NOT APPLY TO THE DOING OF ANY ACT FOR THE PURPOSE OF, OR THAT IS INCIDENTAL TO, THE PROVISION OF AN INTERNET INTERMEDIARY SERVICE. WE ARE EXCLUSIVELY RESPONSIBLE FOR MANAGING CLIENT COMPLAINTS AND ARBITRATION THEN FORWARDING REQUESTS TO BUSINESSES IN ORDER TO ASSIST THEM IN IMPROVING THEIR SERVICES.

• DISCLAIMER OF WARRANTIES: OUR SERVICES AND THE PLATFORM ARE PROVIDED TO YOU ON AN "AS IS" BASIS, NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED BY US AND OUR AFFILIATES. WE ALSO DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE TO THE FULLEST EXTENT PERMITTED BY LAW.
• LIMITATION OF LIABILITY:

  If you have a subscription:

  APART FROM ANY NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN'T EXCLUDE OR LIMIT PURSUANT TO APPLICABLE LAW, EACH PARTY'S (AND EACH PARTY'S AFFILIATES') LIABILITY TO ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE),

  • IN CONNECTION WITH YOUR USE OF OUR SERVICES AND/OR THESE TERMS, NEITHER PARTY AND ITS AFFILIATES SHALL BE LIABLE TO THE OTHER FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, HARM TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXONERATING, OR SPECIAL LOSS, DAMAGE, OR EXPENSE (INCLUDING LEGAL COSTS).
  • WE AND OUR AFFILIATES DISCLAIMS ALL LIABILITY AND RESPONSIBILITY FOR YOUR, ANY USER-GENERATED CONTENT, ANY CONSUMER'S, AND/OR ANY OTHER THIRD-PARTY'S CONDUCT ON OUR PLATFORM OR USE OF TRUSTFINANCE SERVICES.
  • EACH PARTY'S (AND EACH PARTY'S AFFILIATES') TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCE IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRIOR TO THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE, EXCLUDING EACH PARTY'

  If you are on our free plan:

  APART FROM NON-EXCLUDABLE CONDITIONS AND/OR LIABILITIES THAT WE CANNOT EXCLUDE OR LIMIT PURSUANT TO APPLICABLE LAW, OUR AND OUR AFFILIATES' LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, IS LIMITED AS FOLLOWS:

  • ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER
  • WE AND OUR AFFILIATES DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR YOUR CONDUCT, THAT OF ANY OTHER USERS OF OUR PLATFORM OR USERS OF THE TrustFinance SERVICES, AND FOR ANY USER-GENERATED CONTENT.
  • THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRIOR TO THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE SHALL BE THE MAXIMUM AGGREGATE LIABILITY OF US AND OUR AFFILIATES TO YOU IN ANY CIRCUMSTANCE.
• Indemnities:

  You indemnify us: You agree to reimburse us and each of our affiliates immediately for any losses, expenses, demands, or other liabilities (regardless of their nature or whether they are avoidable or foreseeable), which we or our affiliates suffer as a result of, or in connection with:

  • your use of our services, including the invitations to submit reviews you send to customers, the creation, submission, or acquisition of fake reviews, any content you supply or any violation of our policies, or any user-generated content you submit, originate from, or otherwise relate to on our platform; and
  • Any act or omission by you that results in a data breach (as defined in Personal Data Protection Act 2012 (PDPA)) and/or puts us in violation of applicable privacy laws. This includes, but is not limited to, any violation of your obligations regarding sending invitations to your customers.

  We indemnify you: With the exception of any content submitted by you or your affiliates, we will reimburse you and each of your affiliates for any losses, costs (including reasonable legal costs), expenses, demands, or other liabilities (regardless of their nature or whether they are avoidable or foreseeable) that you or your affiliates suffer as a result of or in connection with any third-party claim that our brand names, logos, or services violate the intellectual property rights of any third party.

  The following conditions apply to the indemnification responsibilities outlined in this Indemnities section: The indemnified party must I promptly notify the indemnifying party in writing of any third-party claim or action; (ii) give the indemnifying party the option of controlling the defense and/or settlement of the claim; (iii) cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party must obtain the indemnified party's prior written consent before settling any claim or lawsuit on the indemnified party's behalf without first informing the indemnified party of all relevant information.

Disputes

This section outlines how disputes may be resolved.
• Dispute resolution: By getting in touch with us via support.trustfinance.com, the majority of your issues may be taken care of quickly and to everyone's satisfaction. If the dispute cannot be resolved, you and we agree to file claims solely in the courts identified in the section titled "Our contracting entities and controlling law."

Important housekeeping

Please take a look over these additional terms.
• No professional advice: TrustFinance is not in the business of dispensing any sort of expert counsel. We don't offer any form of financial, tax, or legal advice, for instance. We might give you access to insights and analytics through your business account, or we might suggest templates for review invitations you send to customers, but we don't intend for you to take any action based on this information, and we won't be held responsible for how you use it or the conclusions you draw from it. It is your responsibility to make sure your use of our services complies with all legal requirements.
• Changes to these terms: These terms are subject to change from time to time. If at all possible, we'll attempt to notify you in advance of significant changes unless we are forced to do so immediately due to events beyond our control, such as a change in the law. We might not alert you if a change isn't significant. You are responsible for making sure you consistently review, comprehend, and agree to the most recent version of these terms because any modifications made to them will take effect right away without requiring your further affirmative approval, confirmation, or action.
• Changes to our services: Depending on the situation, we may occasionally modify or stop providing one or more of our services. If we significantly alter the functionality of one of our services, you can get in touch with us and, at our discretion, we'll either refund the portion of the subscription fee you've already paid for the remaining portion of your subscription period for that service or give you credit that you can apply to other services we offer during the remaining portion of your subscription period.
• Events outside our control: We try to control as much as we can. Any failure or delay in our fulfilment of our obligations under these conditions resulting from an occurrence outside our reasonable control will not subject us or our affiliates to liability to you.
• Notices: Please send TrustFinance any notices at [email protected]. Any notices we send to you will be sent to the email address you've provided to us through your business account, unless we specifically state otherwise in these conditions.
• Blocking your access, disabling your subscription, or refusing to process a payment: Due to the international nature of our sites, various laws in various nations may be in effect that limit our ability to interact with you. If we reasonably believe there is a risk - such as a potential violation of a law or regulation - linked with you, your business, your subscription, or a payment, we may restrict your access, terminate your subscription, or refuse to process the payment. Transactions where the money is from a sanctioned person or country, or when we reassuringly feel there is a legal or regulatory issue, are a few instances where we might take this step. You certify that neither your location nor your name appear on any sanctioned person's list. If we are unable to accept payments from a particular nation, we may also ban its citizens or company accounts. You should research the payment options that are offered in your nation before making a purchase. Any of these acts could be done by us without warning.
• Transfer: We may, at our sole discretion, assign, transfer, or subcontract any of our rights or responsibilities under these conditions to any other organization or business. Only with our prior written consent may you assign, transfer, or subcontract your rights and/or obligations. Any change in your direct or indirect control over the domains for which you are paying us (whether through the sale of those domains or another means) will be regarded as a transfer by you and call for our prior written approval.
• Survival: Even after the terms are terminated, any clause or portion of a clause that is by its nature intended to survive expiration or termination of these terms will continue to be applicable to both you and us.
• Entire agreement:When you accept these terms, they (along with any promotional materials for your current subscription, if any) represent the entire understanding between you and us regarding its subject matter and supersede any prior discussions or agreements you may have had with us.
• Language:All additional communications and notices provided under these conditions shall be in English, with the exception of some commercial materials that we may give to you in another language. If we translate these terms for you, it will simply be for your convenience and the English version will prevail. Regarding the accuracy or substance of any translated versions of these terms, we shall not be held liable.
• Enforcement of terms:Any provision of these terms that neither you nor we may enforce under applicable law shall be disregarded, and the remaining provisions shall remain in full force and effect.
• Interpretation:When we say something is within our discretion, we mean our sole discretion. Words like "include," "like," and "for example" do not imply limitations.
• Our contracting entities and governing law:The laws and jurisdiction of the TrustFinance entity that you are contracting with in the table below shall govern these terms and any disagreement or claim arising out of or in connection with them, its subject matter or their formation (including non-contractual disputes or claims).
TrustFinance Entity and Address
Governing Law
Jurisdiction
If you are registered , or you have your principal place of business (if you’re unregulated) in anywhere in the world then the TrustFinance entity you’re contacting with, and the Governing Law and Jurisdiction which applies to your contract with TrustFinance will be as set out in this table :
Trust Financial Data Pte.Ltd.
Registration
number : 202242863G
Address: 8 Marina view, #39-04 Asia Square Tower 1, Singapore 018960
Singapore
Courts of Singapore

If you are registered, or you have your principal place of business (if you’re unregistered), in a country outside of those listed in the table above, we will notify you of the Trustfinance entity that you’re contracting with in the commercial materials we provide to you when you sign up. Depending on which TrustFinance entity you’re contracting with, the Governing Law that applies to your contract with TrustFinance will be as set out in the table above.

• Jurisdiction: When you enter into a contract with Trust Financial Data Pte.Ltd., you and we both voluntarily and unconditionally consent to submit any dispute or claim—including non-contractual disputes or claims—that arises out of or relates to these terms, their subject matter, or their formation to the exclusive jurisdiction of the courts in Singapore.
• No waiver: We are not waiving any rights, powers, or remedies that are granted to us under these terms or by law by failing to exercise them when they are due or delaying in doing so. Any obligation or subsequent breach of these terms that we waive will not constitute a waiver of any other obligation or future violation of these terms.
• TrustFinance’s information rights: In order for TrustFinance to audit your usage of our services and your adherence to these terms and our recommendations, you agree to quickly provide information and access.

For instance, we might ask you to give us details about your invitation procedure, such as when and how you send review invitations or refer customers to your business profile page, the templates you employ, and some arbitrary, anonymous invitation instances.

Any audit will be disclosed to you with sufficient advance notice. Any audit we conduct shall be conducted at our expense and shall not exceed one (1) per calendar year.

• Conflicts: If there is a disagreement or contradiction between these terms and the commercial materials, the commercial materials will control in that situation.