The Consumer Protection Association

Founded over thirty years ago, the Consumer Protection Association (CPA) is a leading authority dedicated to safeguarding consumers and accrediting reputable tradespeople within the UK's home improvement industry. The company's core mission is to eliminate 'cowboy builders' by offering robust consumer protection services. Its primary offerings include Insurance Backed Guarantees (IBGs), which protect homeowners against faulty workmanship or materials if the original installation company ceases to trade, and Deposit Protection schemes, which secure a customer's deposit payment. By vetting its member companies, the CPA helps ensure high standards of quality and service, providing peace of mind to thousands of consumers annually.