FSCL - Financial Services Complaints Limited

Financial Services Complaints Limited (FSCL) is a dispute resolution scheme approved by the Minister of Consumer Affairs under the New Zealand Financial Service Providers (Registration and Dispute Resolution) Act 2008. Established in 2010, its primary mission is to provide a free, independent, and impartial service to resolve complaints between consumers and their financial service providers. As an alternative to the court system, FSCL investigates complaints related to services like lending, insurance, financial advice, and investments, working with both parties to facilitate a fair resolution through negotiation, conciliation, or a formal decision.