Financial Dispute Resolution Service

Financial Dispute Resolution Service (FDRS) is an approved dispute resolution scheme in New Zealand, operated by FairWay Resolution Limited. Its primary mission is to provide an impartial, accessible, and free service for consumers to resolve complaints against financial service providers who are members of the scheme. FDRS handles a wide range of disputes related to financial advice, loans, insurance, investments, and superannuation, using methods like facilitation, mediation, and formal decision-making to reach a fair outcome.