Degiro

DEGIRO Stock Broker Review: A Comprehensive Guide

Overview and General Information

Background and History

DEGIRO, a Dutch online broker, was founded in 2013 with a mission to make investing accessible to everyone. The company's core values revolve around offering both retail and professional investors a modern and low-cost alternative to traditional brokerage platforms. Driven by its commitment to affordability and user-friendliness, DEGIRO has rapidly become one of the leading online brokers in Europe, boasting a substantial customer base and a reputation for transparency and efficiency.

Regulations and Licenses

DEGIRO operates under the strict regulatory oversight of multiple financial authorities, ensuring a high level of investor protection and compliance. It holds licenses from the Dutch Central Bank (DNB) and the Netherlands Financial Markets Authority (AFM), guaranteeing adherence to robust Dutch financial regulations. Furthermore, DEGIRO is registered with the Financial Conduct Authority (FCA) in the United Kingdom, demonstrating its commitment to meeting international regulatory standards. This multi-jurisdictional regulatory framework provides investors with confidence, knowing that their funds and trading activities are subject to the scrutiny of reputable and experienced regulatory bodies.

Products and Services Offered by DEGIRO Stock Broker

Key Products

DEGIRO distinguishes itself by offering a diverse range of financial instruments accessible through its user-friendly platform. Investors have access to a variety of trading options, including:

• Stocks:Invest in shares of publicly traded companies from various global markets.
• Trackers:Gain exposure to specific market indices or asset classes through exchange-traded funds (ETFs).
• Funds:Access a wide range of investment funds, including mutual funds, exchange-traded funds (ETFs), and unit trusts.
• Options:Utilize options contracts to leverage potential gains or protect investments against market volatility.
• Futures:Trade futures contracts to gain exposure to specific commodities or financial assets at a predetermined price and date.

DEGIRO's extensive offering allows investors to tailor their portfolios based on their individual investment objectives, risk tolerance, and investment horizon.

DEGIRO provides access to over 50 exchanges in more than 30 countries worldwide. This global reach empowers investors to diversify their portfolios by accessing a broad range of international markets.

Mobile Application

In today's mobile-first world, DEGIRO recognizes the importance of offering investors seamless access to their portfolios and trading opportunities. The company has developed an award-winning mobile trading app, available on both the App Store and Google Play, allowing users to manage their investments and execute trades conveniently on the go. The app's intuitive interface and user-friendly design make it a highly rated and popular choice among investors.

Additional Services

DEGIRO goes beyond basic trading services, offering additional features designed to enhance the investor experience:

• Customer Support:DEGIRO provides various channels for customer support, including email. While this offers accessibility, some users have reported that response times can be slow, and the support team may not always provide detailed answers.
• Asset Segregation:DEGIRO prioritizes the security of investments through asset segregation. This means that users' investments and funds are held separately from DEGIRO's own assets in a custodian entity, providing an additional layer of protection.

Product Features and Conditions

Key Attributes

DEGIRO's platform stands out for its core features:

• Low Fees:DEGIRO is renowned for its transparent and competitive fee structure, making it a cost-effective choice for investors. The company's low trading fees allow users to maximize returns on their investments.
• User-Friendly Platform:DEGIRO has designed its platform with both beginners and experienced traders in mind. The intuitive interface and straightforward navigation make it easy to use, regardless of one's level of trading expertise.
• Global Market Access:DEGIRO's commitment to providing global market access empowers investors to diversify their portfolios across a wide range of international exchanges.

Requirements

To utilize DEGIRO's services, users require:

• Reliable internet connection:Access to DEGIRO's platform and trading functionality relies on a stable internet connection.
• Compatible device:Users can access the platform through a desktop computer, laptop, or mobile device.

Contact Channels and Customer Support

Contact Methods

DEGIRO offers several channels for communication with its customers:

• Email:Users can reach DEGIRO's customer support team through email at clients@degiro.com.
• Phone:While a dedicated phone number for customer support is not mentioned, DEGIRO may offer alternative contact methods depending on the user's location and specific inquiry.
• Chat:DEGIRO's website does not mention a live chat feature for customer support. While this may be available, it's essential to confirm through their official channels.
• Branch Locations:DEGIRO operates exclusively online and does not have physical branch locations.

Service Hours and Support Quality

DEGIRO's website does not explicitly state its customer support service hours. The availability of support may vary depending on factors such as time zone and specific service requests.

While DEGIRO offers various support channels, user feedback regarding customer support has been mixed. Some users have reported slow response times and a lack of detailed answers, while others have experienced prompt and helpful assistance. This variability underscores the importance of considering user experiences and ensuring that DEGIRO's support team is equipped to address customer inquiries adequately.

Pros and Cons of DEGIRO Stock Broker

Pros

• Low Fees:DEGIRO's competitive pricing structure makes it a cost-effective choice for investors looking to minimize trading expenses. This allows users to retain a larger portion of their investment returns.
• User-Friendly Platform:DEGIRO's intuitive interface and straightforward navigation make it accessible to both novice and seasoned traders. The platform's user-friendliness eliminates the need for technical expertise, enabling investors to focus on their investment strategies.
• Global Market Access:DEGIRO provides investors with access to a vast range of global markets, allowing them to diversify their portfolios and gain exposure to international investment opportunities. This expands investment possibilities and reduces reliance on a single market.
• Award-Winning App:DEGIRO's mobile trading app has garnered recognition for its user-friendly design and functionality, making it a convenient choice for investors who prefer managing their portfolios on the go. The app's intuitive interface and comprehensive features allow for seamless trading and portfolio management.

Cons

• Customer Support:Some users have reported slow response times from DEGIRO's customer support team. This can be frustrating, especially when urgent inquiries arise. While DEGIRO offers various support channels, the responsiveness and quality of support may vary.
• Delayed Share Prices:DEGIRO's mobile app displays share prices that are typically 15 minutes behind real-time. This delay can be problematic for active traders who rely on up-to-the-minute market data to make informed decisions. The delay may not significantly impact long-term investors but can pose challenges for short-term traders.
• Transfer Process:Transferring funds from a user's account to DEGIRO can take up to 48 hours, which may not be suitable for investors requiring immediate access to their funds. The transfer process can be a point of friction for investors seeking quick transactions or who need to move funds urgently.

Summary of DEGIRO Stock Broker Review

Who is DEGIRO Best Suited For?

DEGIRO's unique combination of features and benefits makes it an attractive choice for specific types of investors:

• Beginners and Experienced Traders:DEGIRO's user-friendly platform and straightforward design cater to both novice and experienced investors. Its ease of use eliminates the learning curve associated with complex trading platforms, making it suitable for all skill levels.
• Global Investors:DEGIRO's extensive global market access makes it a suitable choice for investors who seek diversification by investing in international markets. The platform allows investors to gain exposure to a wider range of investment opportunities beyond their domestic market.
• Cost-Conscious Investors:DEGIRO's low fees are a significant advantage for cost-conscious investors who prioritize minimizing trading expenses. This enables users to retain a larger portion of their investment returns.

Final Thoughts

DEGIRO offers a compelling value proposition for investors seeking a balance between affordability, user-friendliness, and global market access. Its low fees, intuitive platform, and extensive global market reach make it a strong contender in the online brokerage space.

While DEGIRO has certain drawbacks, such as its customer support response times and delayed share prices, its overall value proposition outweighs these drawbacks for many investors. Ultimately, the decision of whether DEGIRO is the right choice for you depends on your individual investment needs, trading style, and tolerance for potential drawbacks.

Frequently Asked Questions about DEGIRO Stock Broker

Q: What are the main products and services offered by DEGIRO?

A: DEGIRO provides a wide range of trading services, including stocks, trackers, funds, options, futures, and more. Users can access over 50 exchanges across 30 different countries, giving them a diverse selection of investment instruments.

Q: How secure are the investments with DEGIRO?

A: DEGIRO prioritizes security through asset segregation. This means that users' investments and funds are held separately from DEGIRO's own assets, providing an additional layer of protection. Investments are held in a custodian entity, ensuring that in the unlikely event of DEGIRO's insolvency, user funds remain safe and segregated.

Q: What are the key attributes and requirements of the offered products?

A: DEGIRO's key attributes include low fees, a user-friendly platform, and global market access. The requirements for accessing DEGIRO's services include a reliable internet connection and a compatible device, such as a desktop computer, laptop, or mobile device.

Q: What are the pros and cons of using DEGIRO as a stock broker?

A: DEGIRO's pros include low fees, a user-friendly platform, global market access, and an award-winning mobile app. However, its cons include slow customer support response times, delayed share prices, and a transfer process that can take up to 48 hours.

Q: How can I contact DEGIRO customer support?

A: You can contact DEGIRO customer support via email at clients@degiro.com.

Q: Is DEGIRO regulated?

A: Yes, DEGIRO is licensed and regulated by the Dutch Central Bank (DNB) and The Netherlands Financial Markets Authority (AFM), and it is also registered with the Financial Conduct Authority (FCA) in the United Kingdom.

Q: What are the fees associated with trading on DEGIRO?

A: DEGIRO is known for its low fees, making it a cost-effective choice for investors. The exact fees depend on the specific instruments traded and the type of account. You can find detailed information on their website.

Q: Is DEGIRO a good option for beginners?

A: Yes, DEGIRO's user-friendly platform makes it a suitable choice for beginners. The platform's intuitive interface and straightforward navigation guide users through the trading process without requiring extensive technical knowledge.

Q: Does DEGIRO offer a mobile app?

A: Yes, DEGIRO has an award-winning mobile trading app available on both the App Store and Google Play. The app allows you to manage your investments, execute trades, and stay informed about market movements on the go.

Q: Can I access international markets through DEGIRO?

A: Yes, DEGIRO provides access to over 50 exchanges across 30 countries, giving you the opportunity to diversify your investments globally.

Q: Is DEGIRO suitable for all investors?

A: While DEGIRO offers a compelling value proposition, it may not be the best fit for all investors. If you require immediate access to funds, need real-time share prices, or prioritize fast and detailed customer support, you may want to consider alternative brokers. Ultimately, it's crucial to assess your individual needs and preferences before making a decision.

Key Points to Remember

• DEGIRO is a low-cost online broker offering a wide range of trading instruments and global market access.
• The platform is user-friendly and accessible to both beginners and experienced traders.
• DEGIRO operates under the regulatory supervision of the Dutch Central Bank (DNB), The Netherlands Financial Markets Authority (AFM), and the Financial Conduct Authority (FCA).
• DEGIRO's customer support response times have been a point of concern for some users, with reports of slow responses and a lack of detailed answers.
• The share prices on the app are typically 15 minutes behind real-time, which can be a drawback for active traders.
• The transfer process from a user's account to DEGIRO can take up to 48 hours, which may not be ideal for immediate transactions.

This comprehensive review aims to provide you with a detailed understanding of DEGIRO's offerings, advantages, and potential drawbacks. Remember to thoroughly research and compare different online brokers based on your specific investment needs and preferences before making a decision.